Return & Exchange Policy

  1. We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it, kindly WhatsApp us at 03132142381
  2. Our return and exchange policy extends for a generous 14 days from the date of order delivery.
  3. To qualify for an exchange, products should be mostly unused, with at least 90% of the content remaining.
  4. We process all return and exchange requests promptly, typically within 3 to 5 working days.
  5. Please note, delivery charges for the original order are non-refundable.
  6. Customers are responsible for any delivery charges incurred for exchanging products.
  7. In cases of damage or leakage we will cover all delivery charges related to the return and exchange.
  8. No, Retrun Exchange in Sales Item.
  9. To initiate the refund/exchange process please WhatsApp us at 03012546333

Address: A316 Block 2 Gulshan Iqbal Karachi

WhatsApp Us: +92 3012546333

Customer Support: helloelyscents@gmail.com

UAE address: 248,0,LOOTAH BLDG 0 Diera DXB

Send us a message or email us at helloelyscents@gmail.com

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