Terms of service

Last updated: 7 September 2026

1. Introduction

a. This website, elyscents.pk, is owned and operated by Elyscents (hereinafter and throughout this website referred to as "we", "us" and "our"). Our registered office and principal place of business is A-219, KDA Market, Gulshan-e-Iqbal Block 3, Karachi 74450, Pakistan.

b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us on WhatsApp at +92 301 2546333 or send us an email at helloelyscents@gmail.com.

2. Applicability and Updates

a. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including our Privacy Policy, Shipping Policy and Refund Policy. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or any other applicable jurisdiction.

c. We may need to update our Terms and Conditions from time to time. Each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.

3. Terms of Usage

a. You are prohibited from using this website or its content:

  • for any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial or state laws, regulations and rules;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  • to submit false or misleading information, including a false name, address or phone number when placing an order;
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or interfere with or circumvent the security features of our Service, any related website, other websites or the internet;
  • to collect or track the personal information of others, or to spam, phish, pharm, pretext, spider, crawl or scrape; or
  • for any obscene or immoral purpose.

b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

4. Orders, Pricing and Payment

a. All prices on this website are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We reserve the right to update prices at any time without prior notice. The price charged is the price displayed at the time your order is placed.

b. All orders are subject to availability and to confirmation. We may contact you by WhatsApp, SMS or telephone to confirm your order before it is dispatched. Orders that cannot be confirmed may not be shipped.

c. We accept payment by cash on delivery, and by card, mobile wallet and bank transfer through licensed payment service providers. Where you pay online, your payment details are collected and processed by the payment provider, not by us, and are subject to that provider's terms. Where you pay cash on delivery, the courier collects payment on our behalf and you must pay the full order amount to the courier at the time of delivery.

d. Product images are for illustration. We aim to display accurate product details, but slight variations in packaging may occur, and perception of fragrance varies from person to person.

5. Delivery and Returns

a. Delivery is governed by our Shipping Policy, which forms part of these Terms and Conditions.

b. Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms and Conditions.

6. Intellectual Property

The trademarks ELYSCENTS® and OUD AL ABRAJ® are registered in Pakistan (registrations 782580, 782579, 782578 and 782577) and are owned by Shoaib Ahmed Baig. This website and its related software and content (including images and designs) are our intellectual property and are exclusively owned by us or used under licence. All logos, brand names, product names, product photographs, descriptions, videos, page copy and design elements on this website are our property or are used under licence. The structure, organisation and code of the website and its related software contain valuable trade secrets and confidential information of Elyscents.

You may not use our trademarks or reproduce our content without our prior written permission. This includes, without limitation, use in any business name, domain name, social media account, advertisement or product listing, and any copying, downloading, republication or automated scraping of our product photographs, product names or descriptions. Except as expressly stated herein, these Terms and Conditions do not grant you any intellectual property rights whatsoever in the website and its related software, and all rights are reserved by Elyscents. We will pursue unauthorised use through platform enforcement, domain dispute proceedings and legal action.

7. Indemnity and Limitation of Liability

a. You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Fragrances contain ingredients that may cause a reaction in some individuals; please test on a small area of skin before full use.

d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

e. We reserve the right not to process an order that you place on our website. This is usually for the following reasons:

  • we no longer hold stock of the goods that you ordered from us;
  • we are unable to ship goods to your location;
  • the order could not be confirmed with you;
  • the goods that you have ordered are no longer available; or
  • any reason outside of our control.

f. We are not responsible for delays caused by courier services, for misuse of products, or for loss arising from information you provided that was incorrect or incomplete.

8. Termination

We may immediately change or terminate your access to our products, services and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if, without limitation, you have: (1) provided us with false or misleading registration or order information; (2) interfered with other users or the administration of our services or websites; (3) been the subject of a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.

9. Severability and Waiver

If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

10. Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, and you agree that the courts of Karachi, Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.

11. Contact

Elyscents
A-219, KDA Market, Gulshan-e-Iqbal Block 3, Karachi 74450, Pakistan
WhatsApp: +92 301 2546333
Email: helloelyscents@gmail.com